Privacy Policy

Last Updated: January 15, 2023

DocuNex Pte Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services in Singapore.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Submit documents for processing
• Contact us with inquiries
• Request customer support

The types of personal information we may collect include:

• Full name and contact details (email, phone number, address)
• Government-issued identification numbers when required for document processing
• Payment information for service fees
• Content of documents submitted for our services

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our document services
• Process your document requests and transactions
• Verify your identity where required
• Communicate with you about your requests
• Improve our services and customer experience
• Comply with legal obligations and prevent fraud

3. Information Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With third-party vendors who assist in providing our services (e.g., translation specialists, notaries)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with any merger or sale of company assets
• With Your Consent: For any other purpose disclosed with your permission

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure storage systems with access controls
• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary to:

• Provide the services you requested
• Comply with legal obligations (typically 5 years for financial records in Singapore)
• Resolve disputes and enforce our agreements

After this period, we securely delete or anonymize your information.

6. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

• Access and receive a copy of your personal data
• Correct any inaccurate or incomplete data
• Withdraw consent for data processing (where applicable)
• Request deletion of your data (subject to legal requirements)

To exercise these rights, please contact us using the information below.

7. International Data Transfers

As part of our services, your information may be transferred to and processed in countries other than Singapore, particularly when:

• Documents require processing by specialists in other countries
• Using cloud-based services with global infrastructure

We ensure such transfers comply with applicable data protection laws and implement appropriate safeguards.

8. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy regularly.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

DocuNex Pte Ltd
101A Upper Cross Street #05-15
People's Park Centre
Singapore 058358
Email: privacy@behehe-kohude.sbs
Phone: +65 025721054